Data Protection

olabet Privacy Policy – How We Protect Your Personal Data

Your privacy matters to us. This policy explains exactly what personal information olabet collects, how it is used, and the steps we take to keep it secure.

🔐 Last Updated: 1 January 2026 | Applies to all registered olabet accounts

Overview

Our Commitment to Your Privacy

This Privacy Policy ("Policy") describes how olabet ("olabet", "we", "us", "our") collects, stores, uses, shares, and protects personal information provided by users ("Player", "you", "your") when they access or use the olabet website and any associated services, including account registration, deposits, withdrawals, game play, sports betting, and customer support interactions.

olabet is committed to handling your personal data with the highest standards of care, security, and transparency. We do not sell your personal information to third parties for their marketing purposes, and we collect only what is genuinely necessary to deliver our services, comply with applicable obligations, and protect the integrity of our platform.

By registering an account on olabet or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you should not use the olabet platform.

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256-bit SSL

All data transmitted between your device and olabet is encrypted end-to-end.

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No Data Selling

olabet never sells your personal data to third-party marketers.

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Minimal Collection

We collect only what is necessary to operate your account securely.

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Your Rights

You may access, correct, or request deletion of your data at any time.

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Bangladesh Focus

Data practices designed around the needs of Bangladesh-based players.

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Clear Contact

Our support team is available to address all data-related queries promptly.

Section 1

Information We Collect

olabet collects personal information through several channels: directly from you when you register and use the platform, automatically as you interact with the site, and from third-party service providers such as payment processors. The categories of information we collect are set out below.

1.1 — Registration Data

Information You Provide at Sign-Up

When you create an olabet account, we collect the personal details you submit during the registration process. This includes:

Full legal name
Date of birth (to verify you are aged 21 or above)
Mobile phone number registered in Bangladesh
Email address (where provided)
Preferred username and password (stored in encrypted form)
City of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)

1.2 — Identity Verification Data

KYC Documents

To comply with our Know Your Customer (KYC) obligations and to protect the security of your account, olabet may request copies of identity documents at certain thresholds or upon suspicious activity detection. Documents we may request include:

National Identity Card (NID) issued by the Bangladesh Election Commission
Valid passport
Other government-issued photo identification
Proof of payment method ownership (e.g., a bKash or Nagad account screenshot showing your name and mobile number)

These documents are stored securely and accessed only by authorised olabet compliance personnel.

1.3 — Financial Transaction Data

Deposits and Withdrawal Records

When you make deposits or request withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or any other supported payment method, olabet retains a record of the transaction. This includes the transaction reference number, amount in Bangladeshi Taka (৳), date and time in Bangladesh Standard Time (BST, UTC+6), payment method used, and the status of the transaction. olabet does not store full card numbers or mobile banking PINs.

1.4 — Technical and Usage Data

Automatically Collected Information

When you access the olabet website, our systems automatically collect certain technical information. This data helps us maintain platform security, detect fraud, and improve the user experience. It includes:

IP address and approximate geographic location
Device type, operating system, and browser version
Pages visited, time spent on each page, and navigation patterns
Session timestamps and login history
Referring URLs (how you arrived at the olabet site)

1.5 — Communications Data

Support Interactions and Correspondence

If you contact olabet support by email or through any other channel, we retain a record of that correspondence. This includes the content of your messages, any attachments you send, and our responses. These records are used to resolve your query, to improve support quality, and to maintain an audit trail in the event of a future dispute.

Section 2

How We Use Your Personal Information

olabet uses the personal information it collects strictly for the purposes described in this Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which olabet processes your personal data are:

2.1 — Account Management

Operating and Maintaining Your olabet Account

Your registration data is used to create, maintain, and secure your olabet account. This includes verifying your identity, enabling you to log in, processing deposits and withdrawals, applying bonuses and promotions to your account, and communicating with you about your account status or any required actions.

2.2 — Fraud Prevention and Security

Protecting You and the Platform

Technical and usage data is analysed by olabet's automated security systems to detect unusual activity, prevent unauthorised account access, identify potential bonus abuse, and flag transactions that may indicate money laundering or fraud. Where suspicious activity is detected, we may temporarily restrict account access pending investigation.

2.3 — Responsible Gaming Obligations

Monitoring for Player Welfare

olabet uses account activity data — including betting frequency, deposit volumes, and session duration — to monitor for signs of problem gambling. Where our systems or staff identify patterns that suggest a player may be experiencing difficulties, we may proactively reach out to offer responsible gaming resources, apply account restrictions, or invite the player to consider a self-exclusion period.

2.4 — Service Improvement

Making olabet Better for Bangladesh Players

Aggregated and anonymised usage data helps us understand which features, games, and sports betting markets are most popular among our player base in Bangladesh. This information guides our decisions about which new games to add, how to improve navigation, and which promotional offers are most relevant to players in cities such as Dhaka, Chittagong, and Sylhet.

2.5 — Marketing Communications

Promotional Updates and Offers

Where you have opted in to receive marketing communications, olabet may use your contact details to send you information about promotions, bonuses, new games, and seasonal offers — for example, during BPL season, Eid, or Pohela Boishakh. You may opt out of marketing communications at any time by contacting support at [email protected]. Opting out of marketing will not affect your ability to use the olabet platform.

        No Automated Decision-Making: olabet does not make legally significant decisions about your account solely through automated processing without the possibility of human review. If your account is flagged or restricted by an automated system, you have the right to request a manual review by our compliance team.
      

Section 3

olabet does not sell, rent, or trade your personal information to third parties for commercial gain. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

3.1 — Payment Processors

Facilitating Deposits and Withdrawals

To process financial transactions, olabet shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and partnered banks. These providers receive only the information required to verify and complete your transaction. They are not authorised to use your data for any other purpose and are bound by their own data protection obligations.

3.2 — Game and Technology Providers

Third-Party Game Studios

Games on the olabet platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. To deliver these games within your account session, certain session identifiers and account-level data (such as your account balance and session token) are shared with the game provider's servers. Game studios do not receive your full personal profile or payment details.

3.3 — Legal and Regulatory Disclosure

Compliance with Legal Obligations

olabet may disclose your personal information to law enforcement agencies, regulatory bodies, or other authorised government authorities in Bangladesh where required by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. Such disclosures will be made only to the extent legally required and, where permitted, we will notify you in advance.

3.4 — Business Transfers

In the Event of a Corporate Transaction

If olabet undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, olabet will take reasonable steps to ensure that the acquiring party honours the terms of this Privacy Policy and that your data continues to be protected to at least the same standard.

Section 4

Cookies and Tracking Technologies

olabet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. Cookies allow us to remember your preferences, keep you logged in during a session, and analyse how the platform is being used.

4.1 — Essential Cookies

Required for Core Functionality

These cookies are strictly necessary for the olabet platform to function. They manage your login session, remember your account preferences, and maintain the security state of your account. Without these cookies, key features such as account login and game play would not be possible. Essential cookies cannot be disabled while you are using the olabet platform.

4.2 — Analytics Cookies

Understanding How You Use olabet

olabet uses analytics cookies to collect aggregated, anonymised data about how players navigate the site — which pages are visited most frequently, how long players spend in different sections, and which games attract the most engagement. This data is used internally to improve the platform experience. Analytics data does not identify you personally.

4.3 — Managing Cookies

Your Cookie Choices

You may configure your browser to block or delete cookies at any time. However, disabling essential cookies may prevent you from logging into your olabet account or accessing certain features. Instructions for managing cookies are available in your browser's settings or help documentation. Continuing to use olabet without changing your browser cookie settings indicates your consent to our use of cookies as described in this Policy.

Section 5

Data Retention and Storage Security

olabet retains your personal data for as long as your account remains active and for a reasonable period thereafter to meet our legal, compliance, and audit obligations. Specific retention periods are determined by the category of data and the purpose for which it was collected.

5.1 — Account Data

Active and Closed Accounts

Personal information associated with an active olabet account is retained for the duration of your account's active status. Following account closure — whether initiated by you or by olabet — we retain core account records for a minimum period necessary to satisfy anti-money laundering, fraud prevention, and any applicable legal record-keeping requirements. After this period, personal data is securely deleted or anonymised.

5.2 — Transaction Records

Financial History

Records of deposits, withdrawals, and betting activity are retained for the period required by our internal compliance policies and any applicable financial record-keeping standards. These records are stored in encrypted databases with access restricted to authorised personnel only.

5.3 — Storage Security Measures

How We Keep Your Data Safe

olabet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

256-bit SSL/TLS encryption on all data transmissions between your device and our servers
Encrypted storage for all sensitive personal and financial data at rest
Role-based access controls limiting data access to personnel with a legitimate operational need
Regular security assessments and penetration testing of platform infrastructure
Two-factor authentication options for administrative access to data systems

Your Role in Security: olabet's security measures work best when combined with strong practices on your side. Use a unique, strong password for your olabet account, never share your login credentials, and contact [email protected] immediately if you suspect your account has been accessed without your authorisation.

Section 6

Your Data Rights

olabet respects your right to understand and control how your personal information is used. The following rights are available to all registered players. To exercise any of these rights, contact our support team at [email protected]. We will respond to all data rights requests within a reasonable timeframe.

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Right of Access

You may request a copy of the personal data olabet holds about you. We will provide this in a clear, readable format.

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Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.

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Right to Erasure

You may request deletion of your personal data, subject to any legal or compliance obligations that require us to retain certain records.

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Right to Restriction

You may ask olabet to restrict how we process your data in certain circumstances, such as when you have contested the accuracy of information we hold.

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Right to Data Portability

You may request that olabet provide your personal data in a structured, machine-readable format so it can be transferred to another service.

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Right to Object to Marketing

You may opt out of receiving promotional communications from olabet at any time without affecting your ability to use the platform.

Section 7

Policy Updates and How to Contact Us

olabet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform features. When material changes are made, we will notify registered account holders by email or via an in-platform notification. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made.

We encourage you to review this Privacy Policy periodically. Continued use of the olabet platform after a Policy update constitutes acceptance of the revised terms. If you do not agree with the updated Policy, you should discontinue use of the platform and contact us to close your account.

Contact Our Privacy Team: For any questions, concerns, or requests relating to this Privacy Policy or to the personal data olabet holds about you, please contact us at [email protected]. Our support team is available 24 hours a day, 7 days a week, including during Bangladeshi public holidays.